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- 47articles · 30d
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- Aug 14, 2026earliest in window
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News
Customer Account Health Scoring's Next Chapter: Spotting the Divorce Before It Happens
1+ day, 22+ hour ago (706+ words) “The divorce came out of nowhere.” Except usually, it didn’t. The signs were there, but nobody was looking at the right ones. I think the same thing happens with customer churn. Unhappy customers don’t always leave, and happy customers don’t…...
Zendesk Expands Contact Center Voice Support Across Languages
2+ day, 12+ hour ago (69+ words) CMSWire New AI-powered Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages Real-Time Voice Translation will be available in October to eligible customers using Zendesk Contact Center Native through a closed Early…...
Shopify Acquires Tailwind Labs; Tailwind CSS Stays Open
2+ day, 12+ hour ago (195+ words) Acquisition announcement. Tailwind Labs is becoming part of Shopify. Developer reassurance. Existing users see continued support but new commercial sign-ups stop. Shopify acquired Tailwind Labs, the company behind the widely used Tailwind CSS framework, on Sept. 9. According to Tailwind Labs,…...
Writer's Enterprise Brain Adds Shared Memory For Agents
3+ day, 17+ hour ago (453+ words) Team-level AI memory. Agent Memory captures and shares decisions across marketing and revenue teams. Writer, the AI agent platform for enterprise marketing and revenue teams, on Sept. 9 unveiled Enterprise Brain — a governed, universal context layer that dynamically captures brand knowledge,…...
Why Conversational Commerce Needs an Intent Layer Before More Automation
4+ day, 10+ hour ago (899+ words) A customer tells an AI shopping assistant: “I need a counter-depth refrigerator under $2,000 that fits a 36-inch opening, and I need it delivered before Saturday.” That is not simply a product search. The customer has expressed an outcome, budget, physical…...
Can AI Tools Trust Your Promotions Data?
1+ week, 1+ day ago (674+ words) With AI search, a consumer isn’t just relying on agentic engines and open tools to “find me a winter jacket for my trip to the Arctic Circle;” rather, they’re asking, “find me a winter jacket for my trip to the…...
AI Agents Will Expose the Weakest Links in Your Content Infrastructure
1+ week, 1+ day ago (969+ words) Salesforce’s agreement to acquire Fin (previously known as Intercom) for approximately $3.6 billion is another signal that AI agents are moving deeper into customer service operations. The deal will likely be analyzed through platform consolidation, Agentforce acceleration and the economics of…...
How the EU AI Act Will Reshape Marketing Compliance
1+ week, 1+ day ago (281+ words) The practical impact of Anthropic’s watermarks is likely to be limited, although Anthropic raised some alarms by stating that even human-produced content might be flagged if it’s run through Claude for editing. The more important effect of the announcement may…...
Alchemer Iris Turns Feedback Into CX Action
1+ week, 3+ day ago (433+ words) Alchemer on Sept. 2 announced Alchemer Iris, an AI-native customer experience platform designed to unify feedback collection, analysis and action across surveys, reviews, reputation management and other listening channels. General availability begins in Q4 2026, according to the company. Alchemer has been building…...
CX Providers Set the Pace for Agentic CX This Fall
1+ week, 5+ day ago (1389+ words) Is Agentic Customer Experience getting real? Maybe, if you check out the news lately. As we close out August today and look ahead toward the final third of 2026, agentic customer experience is showing up in earnings calls, sports sponsorships and…...