2+ day, 12+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

3+ day, 11+ hour ago   (1404+ words) Everyone is focused on whether AI will replace Google. I think they’re asking the wrong question. Discovery has always been the cheapest part of the buying process. Trust has always been the most expensive. Agentic AI may automate discovery, but…...

1+ week, 3+ day ago   (343+ words) Funding secured. Capacity raised $54M in Series E, pushing total capital past $159M. Consolidation trend. Enterprises are swapping AI point solutions for unified platforms. Efficiency impact. IT and CX leaders gain simplified deployment and measurable ROI. Capacity, the St. Louis-based agentic support…...

2+ week, 4+ day ago   (1024+ words) Enterprise leaders face unprecedented pressure to inject technology and AI across every layer of their business, often creating an environment where no amount of automation seems enough. However, this aggressive trend has triggered a dangerous performance paradigm shift, forcing executives…...

2+ week, 4+ day ago   (340+ words) One platform for AI agents, CCaaS, ticketing, workforce management, quality and knowledge — live in 30 days and continuously self-improving SAN FRANCISCO, Aug. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo today launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry…...

2+ week, 4+ day ago   (961+ words) August 25, 2026 -- Author: John Moses -- Oura’s business is built on turning round-the-clock signals from your body into insights you can act on, so that health becomes a daily practice instead of a guessing game. When we looked at our own support…...

2+ week, 4+ day ago   (174+ words) Command center where AI agents draw on your full business context to execute and coordinate marketing work faster and with higher quality A Function Hampered By Manual Execution Across every knowledge-intensive industry, from coding to legal to customer support, agents…...

3+ week, 2+ day ago   (912+ words) This article examines the forces driving that redesign. It explores why the traditional cost-reduction framing is losing ground, how AI and human agents are being reconfigured into complementary roles, and what practical steps marketers and CX leaders can take to…...

3+ week, 3+ day ago   (772+ words) For more than a decade, customer data platforms promised to give businesses a unified view of the customer. Since then, the category has evolved from standalone platforms to warehouse-native architectures, while cloud data providers have steadily expanded their own customer…...