4+ day, 19+ hour ago   (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...

1+ week, 11+ hour ago   (240+ words) Unified feedback platform delivers a seamless experience across channels, bringing answers, guiding actions and moving work between systems Purpose-Built AI from Signal to Action Alchemer Iris embeds AI across the feedback lifecycle, helping organizations collect, understand and act on customer…...

2+ week, 2+ day ago   (233+ words) LiveNexus Agent Assist is a browser-based execution layer that works across an organization’s existing CRM, contact center and knowledge systems, without requiring complex integration or platform changes. The technology observes each interaction as it happens, recommends the next best action,…...