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InformationWeek.com: News analysis and commentary on information technology strategy, including IT management, artificial intelligence, cyber resilience, data management, data privacy, sustainability, cloud computing, IT infrastructure, software & services, and more.
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- Jan 5, 2026earliest in window
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News
Wayfair CTO on agentic AI for product discovery and stores
4+ mon, 1+ week ago (857+ words) Wayfair CTO Fiona Tan says expectations for autonomous AI agents have shifted, with a focus now on product discoverability, research and engagement. Wayfair isn't handing over full control of shopping decisions to AI, but agents are changing how the retailer's…...
Customer Loyalty: Trends and Innovation Shaping its Future
5+ mon, 3+ week ago (388+ words) Loyalty is no longer about points and perks, but meaningful, personalized customer connections. Sponsored by Salesforce | Deloitte Digital In this FastChat, Sidney Madison Prescott, Director of AI & Innovation at Zlabs, connects with Shivani Majewski, Managing Director and US Salesforce Retail…...