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insurancebusinessmag.com > us > news > technology > consumers-want-ai-speed-and-a-human-agent--and-most-are-not-willing-to-accept-just-one-589404.aspx

Consumers want AI speed and a human agent - and most are not willing to accept just one

3+ day, 16+ hour ago   (508+ words) A national survey commissioned by the Independent Insurance Agents & Brokers of America found that 87% of consumers said having a dedicated human insurance agent remains important even as companies accelerate AI adoption. The survey, conducted by Mfour Data Research, also found…...