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News
Raphie and BetSaracen: How a customer support team became a fully automated one
1+ week, 4+ day ago (167+ words) By NEXT.io - 2 Sep, 2026 Raphie’s CX operation for BetSaracen – built from the ground up in 2022 – has now reached end–to–end automation for supported ticket categories, while sustaining player satisfaction above 90%. Raphie, the iGaming-native customer support and CX provider, developed…...
LCKY Group selects Flows to accelerate innovation across its multi-brand portfolio
2+ week, 4+ day ago (175+ words) By NEXT.io - 26 Aug, 2026 Flows, the orchestration platform for iGaming, today announced that LCKY Group has selected Flows to power innovation across its entire technology stack. The deal sees Flows become a connective layer across LCKY Group’s six online casino…...