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News
Slackforce Surfaces: AI-Built Dashboards, Decks & Reports in Slack
2+ day, 17+ hour ago (744+ words) Introducing Slackforce Surfaces: Transform data from Salesforce and beyond into rich, interactive experiences inside of Slack. Six months ago, Salesforce co-founder Parker Harris made a bold prediction: “You may never log in to Salesforce again.” We call that vision Slackforce:…...
DNS Records for Email Deliverability: The Complete Guide
3+ day, 2+ hour ago (694+ words) Before implementing specialized authentication protocols, organizations must establish a solid baseline of foundational DNS resource records. These records act as the address book, alias router, and identity verifier for sending infrastructure. Originally designed in RFC 1035 to carry human-readable, unformatted text…...
Crocs guides shoppers from discovery to support with Agentforce
2+ day, 23+ hour ago (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...
Coming to Dreamforce: Our Scheduling Agent That’s Always On and Unrivaled
4+ day, 20+ hour ago (823+ words) Read this to discover how our scheduling technology sets itself apart from the rest. Your customer calls at 8pm. They want to book a service visit. No one answers. So they call your competitor instead. Now multiply the missed opportunities across…...
New Study of 2,025 Agentic AI Leaders: First To Launch Isn’t Fastest to ROI
1+ week, 3+ hour ago (189+ words) Other key results: Among the 30% already running agents in production, deployments reach ROI in about eight months, with an employee adoption rate of 53% and a 29% average lift in customer satisfaction. If speed of deployment drove returns, the earliest and largest…...
Agentforce G2 Awards: Ranked #1 Best Agentic AI Product
1+ week, 1+ day ago (438+ words) Agentforce has been recognised as the #1 Agentic AI Product in G2's 2026 Best Software Awards. Based on authentic customer feedback from more than 500,000 reviews and market presence data, this top ranking reinforces Salesforce's leadership in delivering the Agentic Enterprise, powered by…...
Zendesk Sell Is Retiring — Salesforce As the Alternative
1+ week, 2+ day ago (1660+ words) Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud. Cut service costs with humans & AI agents on one platform. Evolve how marketers work by harnessing AI to personalize and automate customer communications across…...
15 Ways to Use Social AI Agents to Manage Your Feeds
1+ week, 5+ day ago (1329+ words) Get the AI-powered CRM that matches your ambition. Start for free today. Here's how social AI agents can help lean teams show up for prospects and customers — consistently. How many of you have a social AI agent running your feeds?...
The Screen Was Never the Point. Here's What Marketing Looks Like Without It.
2+ week, 4+ day ago (776+ words) Get hands-on with agentic marketing and build what’s next. Only at Connections Your marketing data should do more than explain what happened. It should help you decide what to do next. The best marketing operators aren’t the fastest clickers. They’re…...
Design a Resilient Async Architecture That Scales With Demand
2+ week, 4+ day ago (1224+ words) Follow the architectural process and principles that underpin the Async Framework, a resilient approach to asynchronous execution at scale. Imagine that you are an architect responsible for a Salesforce org that looks healthy six months before peak season, with no…...