3+ day, 20+ hour ago   (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...

1+ mon, 1+ day ago   (764+ words) With customer data, engagement signals, and account history in one architecture, teams can prioritize the right prospects and personalize outreach at scale. Trustpilot helps build consumer trust by providing customer reviews for thousands of businesses on a single platform. Internally,…...

1+ mon, 1+ week ago   (810+ words) More consumers now start their shopping journey with a question to an AI, be it a large language model (LLM) conversation or in an AI assistant on a retailer’s own site. According to Salesforce’s Fourth Edition State of Commerce report, the…...

2+ mon, 2+ week ago   (336+ words) Today, we are thrilled to announce a suite of B2B Commerce innovations (GA June 2026) designed to make it as easy as possible for customers to interact and transact with your business. From agentic commerce to headless flexibility, we’re helping you turn…...

1+ year, 4+ day ago   (109+ words) Technology should be a key pillar for improving the customer experience. Tune in to hear Florian Padberg and Vanessa Gentile discuss the journey from data to trust and how customer journeys in financial services are changing in the age of…...