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News
Zappos' Rob Siefker: 'Good customer service starts at the top"
5+ day, 11+ hour ago (47+ words) Zappos' Rob Siefker: 'Good customer service starts at the top' campaignlive.co.uk Zappos' director of...
Synergist Technology Appoints Carl Coe to Board of Directors and Names Rob Flippo General Manager
6+ day, 18+ hour ago (131+ words) EIN...Synergist Technology Appoints Carl Coe to Board of Directors and Names Rob Flippo General Manager AI...governance leader Synergist Technology adds veteran executives Carl Coe and Rob Flippo to accelerate...
Williams-Sonoma???s AI Assistant Triples Shopper Purchases
1+ week, 2+ day ago (424+ words) Williams-Sonoma’s Olive AI assistant drove a 700% jump in engagement and a 620% jump in revenue since...The pattern isn’t unique to Williams-Sonoma, as Adobe data showed AI-referred shoppers convert 54% better...Williams-Sonoma is putting hard numbers behind what conversational…...
Quality Highlighted as Hankook Receives International 2026 Diamond Supplier Award
3+ week, 2+ day ago (822+ words) Rob Williams, president of Hankook Tire America, and Sang Hyun Oh, president of the Hankook Tire Tennessee...Suppliers were evaluated, according to International, for the ability to: Rob Williams, president of...Rob Williams, president, Hankook Tire America, explained the accomplishments…...
Metcash scales AI across B2B e-commerce platform - Convenience & Impulse Retailing
3+ week, 6+ day ago (940+ words) Simon Williams, GM of B2B Digital Engagement at Metcash, said the technology is being used to address...Williams leads Metcash’s B2B e-commerce platform, which currently spans its supermarkets and liquor businesses...introduced the technology to its food service and convenience business in…...
Precision Hermetic Technology cuts ribbon on Ogden operation
1+ week, 2+ day ago (568+ words) (Rob Nielsen, Standard-Examiner) OGDEN — A company that makes small components with a big impact is getting...(Rob Nielsen, Standard-Examiner) “We do a lot of stuff for high pressure requirements,” he said....
Metcash exploring agentic AI to automate retail ordering
3+ week, 5+ day ago (600+ words) Speaking to iTnews at an SAP customer event, Metcash general manager of B2B digital Simon Williams was...and we know what other products they're selling, so they're ordering from elsewhere [as well],” Williams...The goal in using agentic AI to make…...
Showrooms growing in importance despite rise of AI, says new research
3+ day, 20+ hour ago (391+ words) Rob Ginsberg, CEO at hib, said: "We expected digital tools to be changing the way people research a bathroom...
How AI, eBay Live, and Personalized Discovery Are Shaping eBay
3+ day, 21+ hour ago (333+ words) For Eve Williams, VP and General Manager of eBay UK, the next chapter of eBay is already unfolding....In a recent conversation with Retail Gazette, Williams shared how those shifts are already changing the...The bigger opportunity, according to Williams…...
Loyalty360 Reads: William Sonoma is Using AI to Strengthen CX Without Replacing Humans, Best Buy is
5+ day, 19+ hour ago (131+ words) Williams Sonoma is treating AI as an extension of great customer service, using it to make interactions...Williams Sonoma Puts AI to Work on the Customer Experience Best Buy Bets on Speed, Convenience and Expertise...