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News
AI-Powered Product Discovery Will Fail Without Trustworthy Product Data
1+ hour, 22+ min ago (878+ words) CX leaders need to treat product data as the foundation of trustworthy AI answers. Consider the following generalized retail scenario: a shopper asks a website assistant whether a particular refrigerator includes a specialized ice-making feature. The assistant answers yes, but…...
AI Jewelry Model Helps Online Jewelry Sellers Create Listing-Ready Product and Model Photos Faster
3+ week, 1+ day ago (111+ words) For ecommerce sellers, product imagery is closely tied to buyer confidence. AI-generated visuals should be reviewed for product accuracy, size, color, material, and brand consistency before publication. AI Jewelry Model is built to support that reviewable creative process rather than…...
Social Media Is Now the Primary Channel for Brand Crisis Response, New Research Finds
3+ week, 4+ day ago (300+ words) New Sprout Social research reveals social media is the first place consumers hear about brand crises and the first place they expect brands to respond in real time Because consumers first encounter brand controversies on social, they expect brands to…...
The Hidden Sales Metric Driving Customer Growth
1+ mon, 1+ week ago (1686+ words) Even if closed-won revenue is the only thing that matters, it’s easiest to reach for the levers that are easiest to pull: calls, emails, sequences, voicemails… Maybe that’s because ever since Predictable Revenue by Aaron Ross came out in 2011, B2B sales…...
Vidmob Launches Vidmob360, Bringing Creative Intelligence Into the AI Advertising Era
1+ mon, 1+ week ago (239+ words) New platform connects creative performance data to the tools, agents, and AI systems where brands and agencies actually work NEW YORK — June 10, 2026 — Vidmob, the Creative Data Company, today announced Vidmob360, a new platform that embeds creative data into the AI systems,…...
commercetools Introduces ‘Autonomous Commerce’ Category And Unveils Sphere Platform For The AI Era of Shopping
1+ mon, 1+ week ago (422+ words) BOSTON — JUNE 9, 2026 — commercetools, the company that pioneered headless commerce and helped define the MACH movement, today introduced Autonomous Commerce, the new category for the AI era where businesses drive commerce operations faster and at a greater scale through AI systems…...
Stop Losing Deals to Indecision: Building Trust in B2B Buyer Decision Environments
1+ mon, 2+ week ago (1076+ words) Marketers say trust is the new KPI, but most don’t know how to build it. Here’s what actually moves B2B buyers from indecision to commitment. “Trust is the new KPI” isn’t just a line from LinkedIn’s 2025 B2B Marketing Benchmark; it’s echoing across…...
SymphonyAI Launches CINDE Retail Media Intelligence to Connect Merchandising and Media for Mid-to-Large Grocers
1+ mon, 2+ week ago (155+ words) Each addresses a specific, recurring failure point in how CPGs manage category decisions today, identified across decades of production deployments: To request a demonstration or connect with the SymphonyAI team at NRF APAC, visit booth 1514. SymphonyAI will also be participating…...
Omnisend Launches MCP to Bring Ecommerce Marketing Into ChatGPT
2+ mon, 1+ week ago (547+ words) New capability lets marketers analyze performance, uncover revenue opportunities, and create campaigns directly through the Omnisend app in ChatGPT — without switching tabs or learning a new interface MCP gives merchants faster access to the insights behind store performance by letting…...
One Identity Appoints Randy Menon as Chief Product and Marketing Officer
2+ mon, 2+ week ago (62+ words) Notify me when new comments are added Most viewed posts published in last month See all ranked authors » Free Customer Experience E-Book Join CustomerThink and you'll immediately receive "The Top 5 Practices of Customer Experience Winners," an e-book based on CustomerThink's…...