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customerthink.com > why-customer-experience-strategies-fail-without-clear-decision-frameworks

Why Customer Experience Strategies Fail Without Clear Decision Frameworks

3+ hour, 46+ min ago  (1336+ words) The problem isn't poor execution, insufficient tools, or inadequate budgets. The problem is structural misalignment. Working with C-suite teams across Europe in luxury, technology, and financial services, I've observed a consistent pattern: organizations scale customer initiatives faster than their decision…...

CustomerThink
customerthink.com > designing-cx-for-non%E2%80%91human-customers-ai-agents-apis-and-machines-as-users

Designing CX for Non‑Human Customers: AI Agents, APIs, and Machines as Users

16+ hour, 40+ min ago  (725+ words) By 2030, AI-friendly consumers will be responsible for up to 55% of consumer purchasing activity. These systems increasingly act on behalf of individuals or organizations, applying predefined logic, constraints, and optimization rules to reach decisions faster and more consistently than any human…...