News
Re-thinking its Ocado relationship was only the start - now Kroger is eyeing up separation from the rest of the "grocery set" as e-commerce finally turns a profit
8+ hour, 11+ min ago (549+ words) What we're starting to see now is the beginnings of a meaningful break, and we're nowhere near where we want to be, but there's separation. A confident assertion from Greg Foran, CEO of US grocery giant Kroger as he looks…...
Data primacy at Everpure - the questions buyers will ask, put to the people selling it
21+ hour, 22+ min ago (1024+ words) These are the questions that kept coming up. "We're not saying we should be the system of record. We're saying, first of all, let's understand what the system of record is. And on the "give us everything" model: There are…...
Agentic commerce and the "legacy" payments providers - the CEOs of Visa, Mastercard and Am Ex on why there"s life in the old dogs yet
1+ week, 8+ hour ago (674+ words) With all things agentic top of the "to do" list for both buyers and sellers, it comes as no surprise that agentic commerce is a top priority for traditional payments providers, such as the credit card companies. Recently three of…...
Stripped bare - L'Or'al and Est'e Lauder on the transformative makeover AI is giving the $777 bn beauty market
1+ week, 3+ day ago (795+ words) Beauty is big business - $777. 65 billion worth of big on a global scale last year alone, and projected to grow to over a trillion dollars by 2034 according to some estimates. It's also a ferociously competitive market. Previously diginomica has tracked the…...
Salesforce Connections 2026 - if Marketers trust agentic AI, but customers don't, what's to be done? You need an ECSIT strategy, says MIT
1+ week, 4+ day ago (926+ words) So, here's a problem for all the attendees at last week's Salesforce Connections conference for Marketers in Chicago took home with them - research suggests that 81% of professionals trust agentic AI with their customer data. One problem - only 36% of customers, the…...
Salesforce Connections 2026 - why Distributed Marketing is proving a good investment for Financial Services firm Edwards Jones
1+ week, 4+ day ago (370+ words) For certain highly-regulated industries there's a particular challenge in how to provide Marketing-approved content, but ensure that compliance needs are. They want to be able to provide the tools necessary to personalize messages, but also provide staff with the added…...
Salesforce Connections 2026 - SEO is out and GEO is here. But can commerce brands up their game?
2+ week, 1+ day ago (1293+ words) I have a grouchy high bar for vendor value. This spring, I wanted enterprise software vendors to pull off two things at events:" When it comes to the event keynotes, I haven't seen a single vendor pull it off. How…...
Delivering on fulfilment speeds and AI experience - a Walmart status report from CEO John Furner
4+ week, 10+ hour ago (499+ words) We are probably as excited about the potential of our business today than at any point in time in the last few years. That's the upbeat assessment from Walmart CEO John Furner as the firm turned in a quarterly profit…...
"The unit economics of relying on large proprietary third-party LLMs does not make sense" - Pinterest's agentic commerce battle cry to advertisers
1+ mon, 6+ day ago (461+ words) When Pinterest was founded, one of the messages around its purpose was that it served as "a catalog of ideas" that inspired users to "go out and do that thing". That might still be the case but flash forward 16 years…...
Online storefronts RIP? Why the rumors of death are greatly exaggerated, according to Shopify's Harvey Finkelstein
1+ mon, 1+ week ago (835+ words) AI is now Shopify's native language. A typically bullish assertion from the e-commerce platform's President, Harley Finkelstein as he contemplates the debate around what AI will mean at an individual level, at a company level and at a cultural level....