News
Stop Letting The Model Design Your Customer Conversations
1+ hour, 42+ min ago (629+ words) Pete Hanlon, CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They've let…...
How Ant International's Clara Shi Sells AI 'Lego' To 1. 5 M SMEs
2+ hour, 42+ min ago (444+ words) "It's actually one global account, multi-currency with all the cross-border pooling and instant cross-border funds movement entirely embedded," Shi said on the On The Margin podcast. "They don't need to understand what cross-currency pooling or what sweeping or the FX…...
Are Consumers Embracing AI In Their Retail Shopping Experience?
21+ hour, 42+ min ago (10+ words) Forbes...
Seven Non-Negotiable Skills Product Managers Need In An Agentic Future
23+ hour, 27+ min ago (411+ words) If you don't know how to audit why an agentic system is failing, you can't lead the product. Seven Non-Negotiable Skills Product Managers Need In An Agentic Future Durga Krishnamoorthy is a Product Leader & Carnegie Mellon Alum, focused on agentic…...
Build Vs. Buy: The Tech Decision Leaders Keep Getting Wrong
22+ hour, 57+ min ago (303+ words) Bankim Chandra is Director & CEO of Dotsquares. Always committed to innovative solutions and mentoring the next generation in the industry. These days, most business decisions are, in one way or another, technology decisions. And few come up as often or…...
The Transformative Impact Of AI Agents On Retail: Navigating Power Dynamics And The Rise Of AI Agent Optimization
3+ week, 19+ hour ago (101+ words) As AI agents become more common, they are rewriting the rules of commerce, shifting power dynamics away from traditional e-commerce platforms and empowering consumers....
The State Of Agentic Customer Experience In 2026
1+ day, 20+ hour ago (882+ words) As a CMO, I pour serious money into attracting customers. Websites, ads, market research, demand programs " all designed to create conversations with the right people. Getting someone to choose you is hard work. But what happens after that hard work…...
From Pre-Computed To Generative: The New Economics Of AI Personalization
1+ day, 22+ hour ago (283+ words) Srijith Ravikumar is a Principal Engineer at Amazon building AI-powered recommendation systems at scale. Published researcher at AAAI. For over a decade, the Holy Grail of e-commerce and digital retail has been the "segment of one." It's a compelling marketing…...
Swap Storefront Delivers 2 X Conversion Rates As Brands Embrace AI-Powered Commerce
2+ day, 14+ hour ago (403+ words) With the first agentic storefront, Swap is replacing traditional static websites with immersive, agent-led commerce experiences that take shoppers on a prescribed journey. "It actually started as this idea around helping consumers find what they want more seamlessly and through…...
In Mobi's Mobile Action Deal Boosts Agentic Commerce And Global Advertising
2+ day, 15+ hour ago (686+ words) Naveen Tewari, CEO of In Mobi Group, has been a busy man. He deployed for Fossil In Mobi Ad Experiences, an enhanced full-funnel solution through Glance, In Mobi's consumer agentic commerce platform. In Mobi has nearly two decades of programmatic…...