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News
Harris Technology continues ‘re-commerce revolution’
2+ hour, 17+ min ago (222+ words) Electronics retailer Harris Technology has positioned itself as the leader of “Australia’s re-commerce revolution” after a pivot to refurbished tech sales bore fruit on its balance sheet. Harris told investors on the ASX that its fiscal 2026 revenue was $17.2 million, up…...
The behavioural gap: When e-commerce technically works, but the experience fails
1+ day, 38+ min ago (1204+ words) Some of retail’s most overlooked customer experience failures are not failures at all. They are features working exactly as designed: The page loads, the button responds, the notification sends, and the system changes the order status. Technically, everything works. And…...
Temple & Webster posts record sales as profit lifts - Inside Retail Australia
1+ week, 5+ day ago (174+ words) Temple & Webster has reported record FY26 revenue, with growth across home improvement, trade and exclusive products helping lift underlying earnings. Revenue increased 11 per cent to $665 million for the year ended June 30, while underlying EBITDA rose 28 per cent to $25.9 million. Home improvement…...
Why the rise of AI shopping is forcing merchants to protect loyalty
2+ week, 3+ day ago (314+ words) The increasing prevalence of AI chatbots handling consumer shopping is pushing merchants to uphold more direct customer relationships over fears of losing their loyalty and repeated purchases, payments firm Adyen said on Thursday. Traditionally, consumers have browsed, logged in and…...
How Aussie retailers can turn their unique advantage into growth
4+ week, 1+ day ago (863+ words) Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service…...
Retail’s next competitive advantage? The human at your customer’s door
1+ mon, 2+ day ago (661+ words) Retail has spent the last decade chasing digital perfection. Every year, billions of dollars are invested making it easier for people to buy. Yet, for many retailers, the final and most memorable moment of the entire customer journey is still…...
How brands can fight back against retail’s phantom labels
1+ mon, 1+ day ago (23+ words) Inside Retail Australia This is for IR Pro Log in below or subcribe....
Why fragmented product data is eroding retail margins
1+ mon, 1+ day ago (822+ words) While consumers are making purchasing decisions across multiple channels, many retail businesses still manage products through disconnected systems built for a far simpler era. As product lifecycles become increasingly compressed and sales channels multiply, those operational gaps are becoming commercial…...
Quarterly online spend nears $22bn as value-chasing surges
1+ mon, 3+ day ago (274+ words) An ongoing emphasis on value among Australian shoppers has not stopped online spending growth, according to the latest quarterly e-commerce report from AusPost. A total of $21.9 billion was spent in the previous quarter, up 14 per cent on the same period…...
Report reveals Kogan’s ‘clone’ website offers same products at higher price
1+ mon, 4+ day ago (350+ words) Online retailer Kogan has been operating a second website to sell products similar to its main one, but at higher prices, ABC News has reported. The website, named Exclusive Brands, has for years sold Kogan’s own brand and highly sought-after…...