News
Closing the Agentic Confidence Gap in Retail
1+ week, 2+ day ago (487+ words) When technology starts making commercial decisions for us, any potential agentic mistake undermines trust in that system, process or workflow, and widespread adoption is kept at bay. It's a vicious cycle. Confidence in agentic AI doesn't arrive through blind faith;…...
Trust Will Define the Winners of AI Commerce
1+ day, 1+ hour ago (299+ words) For merchants, this means continued participation in the transaction even when it doesn't originate on their owned-and-operated site. Distribution expands. Less friction improves conversations. The path to purchase compresses. But so do traditional trust signals. UCP is an important step…...
RFID as the Truth for Agentic Omnichannel Retail
2+ day, 40+ min ago (814+ words) The first brush with "agentic shopping" often feels deceptively simple. A short ChatGPT or Gemini prompt, "Find a blue quarter-zip sweater in men's size large," produces, within seconds, a neatly curated set of results, complete with images, prices and purchase…...
Why Utility Data is Retail’s Overlooked Cost Lever
1+ week, 3+ day ago (265+ words) Retailers continue to face margin pressures driven by supply chain disruptions, inflation, changing consumer behavior and rising operational costs. Electricity is one of those rising expenses. It has outpaced overall inflation since 2022, according to the Consumer Price Index, and the…...
How AI Agents Fit Into the the Retail Supply Chain
3+ week, 3+ day ago (459+ words) As tariff pressures continue to disrupt global trade, retailers are racing to strengthen their supply chain strategies. Increasingly, the key to staying ahead lies in agentic artificial intelligence " the next evolution of intelligent automation. AI has already made significant inroads…...
Why Retailers Must Use AI to Deepen Mobile CX
3+ week, 1+ day ago (167+ words) The innumerable artificial intelligence shopping agents launched before Black Friday last year came at the most opportune time, as tighter spending budgets drove consumers to embrace the technology and lean on its ability to instantly discover the best gifts at…...
Here's Who Will Win in the Era of Agentic Commerce
3+ week, 2+ day ago (370+ words) For nearly two decades, online shopping followed a familiar pattern: search, browse, compare, click. Retailers fought for attention with search engine optimization tactics, paid ads and optimized product pages designed to nudge a human toward "Buy Now." The data already…...
What Amazon’s Big-Box Move Means for Brands
3+ week, 3+ day ago (393+ words) The bottom line is that Amazon building a massive big-box store isn't automatically good or bad for brands; it's a signal that the retail media walled garden is getting bigger....
How Stadium Goods Increased Email Revenue 268% YoY
1+ mon, 3+ week ago (368+ words) In 2024, we leaned heavily on category-based emails built around themes or product types, things like seasonal edits. But here's the thing about sneaker culture: the culture does its own curation. Our customers know exactly what they want. Our job is…...
Kohl’s Launches ‘Deal Bar’ in All Stores
1+ mon, 2+ day ago (501+ words) Kristina Stidham is the digital content director at'Total Retail and sister brands'Women in Retail Leadership Circle'and Women Leading Travel & Hospitality at NAPCO Media. She is passionate about digital media and handles video, podcast and virtual event production for all brands....