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News
Consumers warm up to agentic AI purchases
1+ hour, 13+ min ago (288+ words) Shoppers are trusting AI to buy items on their behalf, but they still prefer a human step in the process, a new survey found. Though consumers are open to letting AI agents handle some of their purchases, many still would…...
Academy Sports and Outdoors taps Instacart for same-day delivery
1+ hour, 26+ min ago (245+ words) The sporting goods retailer, which partnered with Uber Eats earlier this year, will charge the same price for products as in its stores. Academy Sports and Outdoors is widening its reach through delivery partnerships and physical store openings. In June,…...
Wrangler to open more stores amid direct-to-consumer push
1+ day, 53+ min ago (360+ words) Owner Kontoor executives called the company’s Helly Hansen outdoor brand its “growth engine,” but some analysts aren’t so sure. Add Kontoor’s Wrangler to the apparel brands looking to boost direct-to-consumer sales. Early next year, Wrangler will open two more stores…...
AI is becoming retail’s operating system
3+ day, 8+ hour ago (454+ words) For the past few years, retail's AI conversation has largely centered on customer-facing applications like chatbots, search and product recommendations. Those innovations captured attention because they were highly visible, but they represented only a fraction of AI's potential. Today, leading…...
Etsy slashes workforce by 12%, laying off 220
1+ week, 1+ hour ago (375+ words) CEO Kruti Patel Goyal said neither cost cuts nor artificial intelligence drove the downsizing, but also said that “AI is changing how all of us work.” Under Patel Goyal, who took the helm as CEO at the start of this…...
As the holidays near, two-thirds of shoppers are using AI
1+ week, 2+ day ago (334+ words) Consumers are looking to AI this holiday season to sift through products and search for bargains, according to Attentive. Consumers are not only beginning their holiday shopping early this year, but they’re relying on AI to make their purchasing decisions....
GameStop resorts to $1.4B debt swap to preserve cash
1+ week, 2+ day ago (276+ words) The retailer forged a private deal with its lenders to trade loans due in four to six years for shares of its Class A common stock. GameStop’s record Q1 profits have only gone so far, as the meme stock-prone gaming retailer…...
The AI performance question retail isn’t asking
1+ week, 3+ day ago (566+ words) Most retail organizations can answer a version of this question with reasonable confidence: how is our AI performing? They have dashboards, interaction reports, and conversion comparisons that tell them how shoppers engage with AI tools once they arrive. What most…...
The promise retailers keep breaking (and why the data is to blame)
1+ week, 3+ day ago (14+ words) Retail Dive...