Please confirm you are human
This browser or connection looks automated. Press and continuously hold the control for 3 seconds to enable Google-hosted web results and, when separately allowed, AI-assisted answers.
A successful check enables 100 search requests. Interactive access does not authorize scraping, systematic collection, or reuse of search output.
News
Beyond Keywords: How Agentic Commerce Search Understands True Shopper Intent
4+ hour, 43+ min ago (426+ words) Twenty years ago, I helped build search architectures that went on to dominate modern retail. Back then, the search bar trained consumers to strip away natural language and search for products using as few keywords as possible. Now? Consumers want…...
B2B Commerce innovations: Headless flexibility and new agentic capabilities
3+ week, 1+ day ago (336+ words) Today, we are thrilled to announce a suite of B2B Commerce innovations (GA June 2026) designed to make it as easy as possible for customers to interact and transact with your business. From agentic commerce to headless flexibility, we’re helping you turn…...
How SharkNinja turned fragmented data into ecommerce momentum
1+ mon, 5+ day ago (738+ words) Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping. SharkNinja creates high-performance home appliances designed to make everyday life more enjoyable. As they expanded into 39 product categories with dozens of SKUs…...
From Data to Trust - Rethinking the Client Journey for Financial Services
10+ mon, 1+ week ago (109+ words) Technology should be a key pillar for improving the customer experience. Tune in to hear Florian Padberg and Vanessa Gentile discuss the journey from data to trust and how customer journeys in financial services are changing in the age of…...
Salesforce’s Five Predictions for the 2025 Holiday Season
10+ mon, 3+ week ago (1240+ words) Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud. Cut service costs with humans & AI agents on one platform. Personalize every moment of engagement across the customer lifecycle with AI agents, actionable data,…...
ON's Journey in Customer Experience Excellence - With Gioia Gerlin
10+ mon, 3+ week ago (93+ words) How flexible we could create a strong customer experience and scale quickly https://youtu.be/MnxSf9b4smc?feature=shared What you’ll learn in this episode How flexible we could create a strong customer experience and scale quickly What you’ll learn in this episode On, a trailblazer…...